1. Who we are

DoctorWebSafe (doctorwebsafe.com) is operated by an individual freelance professional (“Chris”, “we”, “us”) based in Spain, providing WordPress support and maintenance services. These Terms & Conditions are governed by Spanish law (see Section 14) and apply to anyone who contacts us, requests a quote, or pays for any service through this website (“you”, “the client”). By doing any of those things, you agree to these terms. If anything here is unclear, email us first at info@doctorwebsafe.com — we’re happy to clarify before you commit to anything.

2. How our services work

Most services start with a free or paid diagnosis before any larger work is agreed. We will always tell you what we found and what it costs before doing paid work, unless you’ve explicitly asked us to proceed directly.

• One-time services (Emergency Fixes, Health Reports, Automation setups, Cleanups) are billed once, after you approve the scope and price.
• Recurring services (Care Plans, Tidy Maintenance, Toolkit Pass) are billed monthly and can be cancelled at any time — you will not be billed for the next cycle once you cancel, but we don’t provide refunds for the days already used in the current cycle.
• Digital products (Toolkit checklists, templates, guides) are delivered electronically. Because they are accessible immediately on delivery, sales of digital products are final once the file or access link has been sent, except where required otherwise by applicable consumer law.

3. What we need from you to do the work

To provide any service, we typically need: (a) accurate access to your website (a WordPress “Application Password” or equivalent limited-scope credential, never your full account password), (b) a clear, honest description of the problem or goal, (c) timely replies when we ask a clarifying question, and (d) confirmation that you are the owner of the website or are authorized by the owner to request changes to it. We are not responsible for delays caused by missing access, incomplete information, or slow responses on your end. You are solely responsible for the legality of your website’s content, for holding any licenses needed for content, themes, or plugins you use, and for your own compliance with laws that apply to your business (data protection, consumer rights, taxation, advertising standards, etc.). We are not your legal, tax, or compliance advisor.

4. Backups & your responsibility

Before we make any change to your website, we strongly recommend (and where possible, will create) a backup. If you decline a backup, already manage your own backups, or grant us access to a site without a working backup in place, you accept full responsibility for any data loss that a working backup would have prevented. We are not responsible for pre-existing issues, vulnerabilities, or data loss that originated before we were granted access, or for failures of your hosting provider, server, or third-party backup tools.

5. What we can and can’t guarantee

We work honestly within the limits of what’s actually possible:

• For sites that are hacked, infected with malware, or completely offline, our “Site Recovery & Cleanup” service covers cleaning up spam/injected content, removing suspicious admin accounts and plugins, fixing malicious redirects, and basic hardening — not full forensic malware removal at the server/file-system level, and not guaranteed recovery of a site that is unreachable through normal WordPress access. If your case needs that level of intervention, we’ll tell you honestly and point you to a specialist or your hosting provider instead of taking your money for something we can’t deliver.
• We don’t guarantee specific search engine rankings, traffic numbers, conversion rates, or advertising/affiliate income as a result of any service — SEO and growth work improves your chances but depends on many factors outside our control, including changes made by search engines, ad networks, and payment processors.
• Our 30-day guarantee covers the specific issue we were hired to fix remaining fixed; it does not cover unrelated problems that appear afterward, problems caused by changes you or a third party make after our work is delivered, or problems caused by your hosting provider, theme, or plugin vendors.

6. Services provided “as is”

Except for the specific 30-day guarantee described above, all services and digital products are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including (to the extent permitted by law) any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that any service will be uninterrupted, error-free, or compatible with every possible combination of hosting, theme, and plugins, since WordPress sites involve many third-party components outside our control.

7. Limitation of liability

To the maximum extent permitted by applicable law, our total liability to you for any claim arising from or related to a service — whether based on contract, tort (including negligence), or any other legal theory — is limited to the amount you actually paid us for the specific service giving rise to the claim in the 3 months before the claim arose. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunity, or goodwill, even if we have been advised of the possibility of such damages. Nothing in these terms limits or excludes liability that cannot legally be limited or excluded under Spanish or EU law, such as liability for death or personal injury caused by negligence, or liability for fraud or wilful misconduct.

8. Indemnification

You agree to indemnify and hold us harmless from any claim, loss, damage, liability, or expense (including reasonable legal fees) arising from: (a) content, products, or services offered on your website, (b) your breach of these terms, (c) your violation of any law or third-party right, including intellectual property or data protection rights, or (d) instructions you gave us that we carried out in good faith.

9. Third-party services & platforms

Our services often involve third-party platforms we do not control — including your hosting provider, WordPress core and plugin/theme developers, payment processors (such as Stripe), email and automation tools, and advertising or analytics platforms. We are not responsible for outages, policy changes, price changes, security incidents, or service discontinuation on the part of these third parties, even when they affect work we have delivered.

10. Force majeure

We are not liable for any delay or failure to perform a service caused by circumstances beyond our reasonable control, including internet or power outages, illness, extreme weather, government action, or failures of third-party platforms described in Section 9.

11. Intellectual property

You retain all rights to your own website content. Templates, checklists, guides, and other materials we provide through the Toolkit are licensed to you for use on your own website(s) only; you may not resell, redistribute, or relicense them to third parties. Any custom code or configuration we create specifically for your project becomes yours once paid in full, except for any general-purpose snippets, scripts, or tools we reuse across multiple clients, which remain ours.

12. Confidentiality

We will keep any access credentials, business information, or personal data you share with us confidential, and will only use them to provide the service you requested. We do not sell or share your information with third parties for marketing purposes (see our Privacy Policy for details).

13. Acceptable use & termination

We reserve the right to decline or stop work, at any stage and without liability, on any site that is being used for illegal activity, to distribute malware, or for content we reasonably believe is harmful, abusive, or fraudulent. Either of us may end an ongoing relationship at any time; you remain responsible for paying for work already completed, and recurring plans are cancelled per Section 2.

14. Governing law & disputes

These terms are governed by the laws of Spain, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be subject to the courts of Spain, except where mandatory consumer-protection rules in your country of residence grant you the right to bring a claim in your local courts instead.

15. Changes to these terms

We may update these terms from time to time. The current version will always be available at this page, and continuing to use our services after an update means you accept the revised terms.

16. Contact

Questions about these terms? Email us at info@doctorwebsafe.com.